PRIVACY - We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
SECURITY - Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
PAYMENT - We accept Visa, Mastercard, Discover, and American Express.
TAXES - APPLICABLE SALES TAX WILL BE APPLIED
PRODUCT WARRANTIES - Products sold by Premium Supply include the standard manufacturer's warranty for commercial accounts. Terms of the warranty may differ for a residential customer. Please contact us for warranty information.
REFUNDS - We offer 30 days Money Back Guarantee on almost every product we offer. Please call customer service at 1-800-894-3480, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
RETURNS - Products may not be returned without written authorization form. Requests for a return must be made within (3) days of receipt of your order. If a return is authorized, the buyer is subject to paying a handling charge and a restocking charge (a minimum of 25%) on the merchandise being returned. Original freight paid for delivery is not refundable.
Returned product and equipment must be in new, unused condition, and must be in its original packaging or crate. All returns will be inspected for damage or usage prior to issuance of credit or refund.
Custom items and special order items are not returnable.
SHIPPING - We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. Standard ground shipping within forty-eight contiguous United States varies from 2-10 days. If a delivery is date sensitive, or your shipping address requires special consideration please call. Contact us immediately if the shipping company determines that your address is inaccessible for delivery, so that we may help in making other arrangements.
If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 1-800-894-3480 for charges.
Lift gate service can be arranged in advance for an additional fee, please call for quote. Inside delivery, uncrating or installation is not included in standard delivery.
Shipments to Alaska or Hawaii require a shipping quote and customer approval before processing. A shipping quote will be e-mailed to you for your approval.
SHIPPING & HANDLING - Shipping and handling will be handled after the order has been placed. Please contact 1-800-894-3480 for fee estimates
RECEIVING AND DELIVERY GUIDELINES - All merchandise is inspected before shipping from our warehouse AND OR MANUFACTURER/IMPORTER . From time to time a shipment may be damaged or lost in transit.
It is the buyer's responsibility to follow these guidelines when the shipment is received; before signing the delivery receipt (or bill of lading) and before the driver leaves:
* Verify the number of cartons or crates.
* Open, unpack, and inspect the shipment for damage.
* If damage or shortages are discovered, make a notation on all copies of the freight describing damage or shortage.
* If the driver must leave before all items are inspected, make a notation on the freight bill.
IF CONCEALED DAMAGE IS DISCOVERED -
* Save all the original shipping cartons and packing materials.
* Immediately request an inspection by the carrier and file a freight claim.
* The ability to recover damages or return merchandise will be restricted if the buyer fails to follow the above guidelines.
* All shortages or damages must be reported to PREMIUM SUPPLY CO. within 2 days of receipt of shipment.
We will not be held responsible for damaged merchandise that is signed for as free and clear of damage or shortage.
REDELIVERY AND RECONSIGNMENT - Redelivery fees apply if the freight carrier attempts delivery and is unable to complete a delivery for reasons that are within your control. New fees apply if there is a change in the delivery address, or reconsignment once a shipment is in transit.
REFUSED AND CANCELLED ORDERS - Please note that you will be responsible for the full amount of shipping and handling charges, and any applicable restocking fees if you decide to cancel or refuse any part of your order after it has been shipped. This does not apply for damaged equipment refused at the time of delivery.
RESIDENTIAL DELIVERY - Premium Supply is a commercial website selling products to commercial accounts. Residential for private customers may purchase from Premium Supply. Freight carriers charge an additional fee for residential delivery. This increase in freight will be charged to the buyer. Please call for information and a freight quote before placing your order.